Our Processes
We are an appointment-only service for non-emergency cases and also provide support in times of crisis. We aim to understand each person’s unique needs through a detailed intake process and create a personalized treatment plan tailored to those needs, and this involves a comprehensive approach that prioritizes accessibility, empathy, efficiency, and continuous improvement.
How We Help You Start Your Recovery Journey
We aim to ensure a positive and supportive journey for every patient through;
Easy Access and Intake
We use a User-Friendly Booking System. Options for booking include through our website, phone or in-person to accommodate different preferences.
Prompt Response
Quick response times for appointment requests and inquiries, ensuring patients receive timely support.
Comprehensive Intake Process
Detailed Assessment: A thorough intake assessment to understand the patient’s needs, history, and preferences.
Personalized Plan
Development of a tailored care plan based on the initial assessment, outlining recommended services and resources.
Integrated System for Patient Records
Utilizing an Integrated System for patient records to ensure all team members have up-to-date information, reducing repetition and errors.
Clear Communication
Regular, clear communication between patients and their care team about treatment plans, progress, and any changes.
Follow-Up and Continuity
Regular Check-Ins: Scheduled follow-up appointments and check-ins to monitor progress and adjust care plans as needed.
Coordinated Care
Collaboration between different professionals to provide holistic support.
