FAQ

We offer a range of services including one-on-one counselling, group therapy, wellness programs, mindfulness and yoga sessions, and access to educational resources. Our services are designed to address a variety of mental health needs and promote overall well-being.

You can book an appointment through our online portal, by calling our office, or by sending an email to our support team. Our goal is to make the booking process as simple and convenient as possible.

During your first session, you will have an intake assessment to understand your needs, background, and goals. This session is an opportunity for you to share your concerns and ask any questions you may have. Together, you will develop a personalized treatment plan.

Yes, all sessions are strictly confidential. Information shared during sessions is protected by privacy laws and will not be disclosed without your consent, except in cases where there is a risk of harm to yourself or others.

We adhere to strict confidentiality policies and use secure systems to protect your information. All staff members are trained in privacy practices to ensure that your personal information is handled with the utmost care.

Yes, we offer both in-person and virtual counselling sessions to accommodate your preferences and needs. Virtual sessions are conducted through a secure, user-friendly platform.

Our standard hours of operation are 9 am to 5 pm. However, we offer flexible scheduling options, including evening and weekend appointments, to ensure that you can access support when you need it.
Our Home Treatment Service (HTS) is a 24-hour service. This HTS will be available initially to Residents of Birmingham and its environs before expanding to include other localities. We shall update our website with new locations covered by our HTS

We strive to minimize waiting times and accommodate all appointment requests as quickly as possible. If there is a waiting list, we will inform you of the expected wait time and offer interim support options.

Costs vary depending on the type of service. We offer competitive rates and aim to work with various insurance providers to make our services accessible. For detailed pricing, please contact our office

We are a new service and have started communication with leading Health Insurance companies

If you are experiencing a mental health crisis, please call the NHS 24/7 helpline for immediate support. If you are subscribed and a member of our Freesia Club you can also call our helpline. However, If you are in immediate danger, call emergency services or go to the nearest emergency room.

Yes, we offer comprehensive ADHD assessments at our Birmingham facility.
To learn more about our ADHD assessment process and how we can support you, please visit our dedicated ADHD assessment page here. If you have any further questions or wish to schedule an appointment, feel free to contact us directly.